Terms & Conditions

Thanks for using Tree Table Rate Shipping.

Please read these Terms carefully. By using Tree Table Rate Shipping or signing up for an account, you're agreeing to these Terms.

Tree Table Rate Shipping (the "Plugin" or the "Service") is both a WordPress plugin and a website aimed at helping developers and website owners to build their shipping pricing system. As a customer of the Service or a representative of an entity that's a customer of the Service, you're a "Member" according to this agreement (or "you").

If you do not agree to these Terms, please do not use the Service. If you have any suggestions on how we can improve them, you are welcome to contact us.

Payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle.com provides all customer service inquiries and handles returns.

Pricing

We may change our fees at any time by posting a new pricing structure to our Website and/or sending you a notification by email.

All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and you agree to pay for any taxes that might be applicable to your use of the Service.

Refunds

All refunds are made at the discretion of the Service, and we reserve the right to refuse to offer a refund for any reason, except in the case of our 14-day money back guarantee (see below).

14-day Money Back Guarantee

If for any reason, you are unhappy with your purchase of the Plugin, we do offer a 14-day money back guarantee. If you decide not to use the Plugin in your business within 14 days from your first payment, you may request a full refund.

Renewals

An initial purchase entitles you to one year of access to the plugin updates and support for a single production store. A number of test/staging installations is not limited.

After a year the Plugin will stop receiving updates. In order to continue getting updates and support for another year you would have to renew your license. We send reminders with all the necessary information to the email address provided during purchase.

We don't set up any recurring payments or other automatic charges to your payment account.

Liability

Limitation of Liability

To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the Service, including any downloads from the website. We won't be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they're based on negligence or we've been advised of the possibility of those damages.

Warranty

The Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.

We guarantee our products to function as advertised when installed on a clean, self-hosted installation of WordPress and when activated without any changes. We cannot guarantee our products will function with all third-party components, plugins or web browsers.

We are not responsible for any data loss that may occur as a result of installing the Plugin. Please be safe and always make a backup.

Support

We offer free support to customers having an active license without any bias or priority. To contact support, please visit our support page and submit a support ticket.

Support requests are handled on a first-come, first-serve basis. We will undertake commercially reasonable efforts to resolve issues in a timely, courteous, and professional manner. However, we make no warranty of any kind with respect to the Service or with respect to whether the use of support services may resolve any particular issue.

Fine Print

Modifications to This Policy

We reserve the right, in our sole discretion, to change, modify, add to, supplement or delete any portion of these Terms at any time, effective with or without prior notice; provided, however, that we will use reasonable efforts to provide you with notification of any material changes (as determined in our sole discretion) by email.

If any future changes to these Terms are unacceptable to you or cause you to no longer be in compliance, you must immediately stop using the Service. Your continued use of the Service following any revision to this agreement constitutes your complete acceptance of any and all such changes.

Entire Agreement

These Terms, together with our other policies make up the entire agreement and supersede all prior agreements, representations, and understandings.